Refund Policy
Returns
Our policy lasts for 30 days. Unfortunately, if 30 days have passed since your purchase, we are unable to offer a refund or exchange.
Returns or Exchanges must be made in person at the Maddalena Uniforms St. Catharines Retail outlet.
- To be eligible for a refund or exchange your item must be unused and in the same condition that you received it.
- All original labeling must be intact.
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Items that have had alterations made (pants, kilts, skorts, etc.) are non-returnable and final sale.
- To complete your return, we require a receipt or proof of purchase (order confirmation #, email receipt, etc.).
- We will not accept returns via mail.
- We only replace items if they are defective or damaged.
- Any item sold with a discount code is FINAL SALE
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We are not responsible for goods left over 30 days, nor loss or fire after 30 days.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- We strongly advise all customers to check items thoroughly upon delivery before removing any attached labels and before disposing of any original packaging.
Refunds
- Once your return is received and inspected, a credit will automatically be applied to your original method of payment.
- Shipping charges are non-refundable.
Late or missing refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at estore@maddalena-uniforms.com.