Refund Policy

Our policy lasts for 30 days. Unfortunately, if 30 days have passed since your purchase, we are unable to offer a refund or exchange.

Returns or Exchanges must be made in person at the Maddalena Uniforms St. Catharines Retail outlet.

To be eligible for a refund or exchange your item must be unused and in the same condition that you received it.
All original labeling must be intact.
Items that have had alterations made (pants, kilts, skorts, etc.) are non-returnable and final sale.
To complete your return, we require a receipt or proof of purchase (order confirmation #, email receipt, etc.).
We will not accept returns via mail.
We only replace items if they are defective or damaged.
Any item sold with a discount code is FINAL SALE
We are not responsible for goods left over 30 days, nor loss or fire after 30 days.

There are certain situations where only partial refunds may be granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We strongly advise all customers to check items thoroughly upon delivery before removing any attached labels and before disposing of any original packaging.

Once your return is received and inspected, a credit will automatically be applied to your original method of payment.
Shipping charges are non-refundable.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at estore@maddalena-uniforms.com.